Privacy Policy

Information we collect

We may collect information you voluntarily provide when you request a consultation, use a contact form, subscribe to the newsletter, call, or email us. This can include your name, email address, phone number, requested service, project details, and any other information you choose to provide.

Our web server may also record technical information such as IP address, browser type, referring page, requested pages, and date and time for security, troubleshooting, and site operation.

Analytics and cookies

With your permission, this website uses Google Analytics to understand general website usage, such as pages viewed, approximate location, device and browser information, and session activity. Google Analytics may use identifiers such as the _ga cookie. Analytics storage is denied by default until you select “Accept Analytics.” Advertising storage and personalized advertising remain disabled through our consent settings.

See our Cookie Policy to learn more or use “Cookie Settings” in the footer to change your choice.

How we use information

• Respond to questions and consultation requests.
• Prepare, schedule, and communicate about potential flooring projects.
• Send newsletter messages when you request them.
• Operate, secure, troubleshoot, and improve the website.
• Comply with legal obligations and protect our rights.

How information is shared

We do not sell personal information. We may share information with service providers that help operate the website, deliver email, host data, or provide analytics, only as needed for those services. We may also disclose information when required by law or when reasonably necessary to protect rights, safety, or the integrity of our services.

Data retention

Consultation and contact information is kept only as long as reasonably needed to respond, maintain business records, resolve disputes, and meet legal obligations. Newsletter contact information is retained until you unsubscribe or ask us to remove it. Analytics data is retained according to the settings in our Google Analytics account.

Your choices

You may decline analytics through the cookie banner or change your choice through “Cookie Settings” in the footer. You may unsubscribe from marketing email using the instructions in a message or by contacting us. You may also ask to access, correct, or delete personal information you previously provided, subject to applicable record-retention requirements.

Security and children

We use reasonable administrative and technical measures intended to protect information, but no internet transmission or storage method can be guaranteed completely secure. This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes and contact

We may update this policy when our practices or services change. The “Last updated” date identifies the latest revision. Questions or privacy requests may be sent to info@carloshardwoodfloors.com, by phone at (978) 398-7164, or by mail to 5 East Brook Pl, Methuen, MA 01844.